Intercom vs Persona: Which is Better?
The Verdict
All 2 tools are strong choices, but they win in different lanes. Intercom takes the top spot overall thanks to its balance of quality, popularity and community trust. If budget matters, Persona is the best free pick. Use the table below to weigh the exact trade-offs for your use case.
Winners by category
Best Overall
Best Value
Best Free
Best for Enterprise
Best for Students
Intercom
Winner- Great messaging & chat
- AI resolution bot
- Polished product
- Expensive
- Complex pricing
- Overkill for small teams