Intercom vs Loox: Which is Better?
The Verdict
All 2 tools are strong choices, but they win in different lanes. Loox takes the top spot overall thanks to its balance of quality, popularity and community trust. For teams and organizations, Intercom offers the strongest security and API story. Use the table below to weigh the exact trade-offs for your use case.
Winners by category
Best Overall
Best for Enterprise
Intercom
- Great messaging & chat
- AI resolution bot
- Polished product
- Expensive
- Complex pricing
- Overkill for small teams